Returns & reprints
Every item is made to your specification, so we don't do change-of-mind returns — but if we got it wrong, we fix it.
We reprint or refund when
- The item arrives damaged or with a print defect (banding, scuffs, misprints).
- The size, material or finish doesn't match what you ordered.
- We printed something other than the file you approved.
We can't reprint free when
- The supplied artwork had a spelling or layout error we printed as approved.
- The file was below the recommended resolution and printed soft.
- Colour differs slightly from your screen — screens are backlit, print is not.
- You simply changed your mind on a custom item.
How to report an issue
- Contact us within 7 days of delivery on 078 2552 619 or hello@webtrigger.net.
- Send your order number plus clear photos of the item and packaging.
- We confirm the outcome within 2 business days and reprint on our next run, or refund the item.